FAQ

How does shipping work?

Cookies will be shipped out once a month. Our next shipment date is 1/25/22

Please Note: Batter that Matters is not responsible for any delays in transit once your package has been transferred to USPS.

How should I store my cookies?

Our cookies stay fresh in their packaging for about 3-4 days. If you want to store them for later, place your cookies in freezer for up to 2 months. When you’re ready to eat your cookies just remove them from the freezer and let cookies reach room temperature.

Where can I find the ingredients?

You can view the ingredients for our cookies on their individual cookie listing.

Do your cookies contain nuts?

Yes- Our Raid the Pantry Cookie, Chocolate Chip Cookie, Chocolate Chip Walnut cookie have nuts in them.

Be sure to check our seasonal flavors as well!

We do not currently have a dedicated nut-free kitchen. Although we do our best to keep everything separate there is a risk of cross-contamination during our baking process. As always, if you have a serious allergy, we do not recommend consuming our products.

Do you have vegan cookies?

Yes we do! Our Snickerdoodle, Chocolate Chip Walnut and Chocolate Chip cookie are vegan! We are currently working on new flavors!

Be sure to check our seasonal flavors as well!

Do you have gluten free cookies?

Yes! Our Chocolate Chip Walnut Cookie and Chocolate Chip Cookie are gluten free. We have new flavors in the making!

Be sure to check our seasonal flavors as well!

We do not currently have a dedicated gluten-free kitchen. Although we do our best to keep everything separate there is a risk of cross-contamination during our baking process. As always, if you have a serious allergy, we do not recommend consuming our products.

How do you choose which organization you donate a portion of your profits to?

We believe in giving back to the community as much as possible. At Batter That Matters, we look for organizations that make a positive impact through helping those in need. We choose different organizations seasonally. Sign up for our newsletter and check our site to stay updated!

How much do you donate to your seasonal nonprofit?

We donate a portion of our profits to the nonprofit we are currently working supporting. Please check here to view the latest non-profit we are working with.