FAQ

How does shipping work?

Orders placed by Saturday end of day will be shipped out by the following Tuesday or Wednesday. Our cookies are made to order and are shipped within 24 hours of baking.

Please Note: Batter that Matters is not responsible for any delays in transit once your package has been transferred to USPS.

How should I store my cookies?

Our cookies stay fresh in their packaging for about 3-4 days. If you want to store them for later, place your cookies in freezer for up to 2 months. When you’re ready to eat your cookies just remove them from the freezer and let cookies reach room temperature.

Where can I find the ingredients?

You can view the ingredients for our cookies on their individual cookie listing.

Do your cookies contain nuts?

Our Nuts for You cookie and Raid the Pantry cookie contain peanut butter

We do not currently have a dedicated nut-free kitchen. Although we do our best to keep everything separate there is a risk of cross-contamination during our baking process. As always, if you have a serious allergy, we do not recommend consuming our products.

Do you have vegan cookies?

Yes we do! Our Snickerdoodle and Nuts for You cookie are vegan! We are currently working on new flavors!

Do you have gluten free cookies?

Yes! Our Nuts for You cookie is gluten free. We have new flavors in the making!

We do not currently have a dedicated gluten-free kitchen. Although we do our best to keep everything separate there is a risk of cross-contamination during our baking process. As always, if you have a serious allergy, we do not recommend consuming our products.

How do you choose which organization you donate a portion of your profits to?

We believe in giving back to the community as much as possible. At Batter That Matters, we look for organizations that make a positive impact through helping those in need. We choose different organizations seasonally. Sign up for our newsletter and check our site to stay updated!

How much do you donate to your seasonal nonprofit?

We donate up to 50% of our profits to the nonprofit we are currently working supporting.